FAQ

Shipping/Returns/Policies


When will my order arrive?
At this stage, as Patterns & Portals is just starting out, items are produced on a print-on-demand basis. Products are manufactured in various locations, some local, some offshore.


Expected delivery times within Australia:
up to 7 business days – prints
up to 7 business days – shirts
up to 20 business days – wall hangings, cushion covers, tote bags and blankets

The the aim is to move toward more local manufacturing options, to speed up distribution and support local business.

Shipping costs:
Items have flat rate shipping costs applied at the checkout based upon the location of the delivery address.

Your right to a refund of purchase price:
You are entitled to a refund for items you purchase if the item is:
(a) faulty and the fault or defect was not pointed out to you before you purchased it or would not have been apparent to you when you inspected the goods before purchase; or
(b) not ‘of merchantable quality’, meaning that it is not of the quality that you reasonably expected when you purchased it, bearing in mind the way the item was described to you before your purchase and also the price of the item; or
(c) not fit for its purpose, meaning that the item does not do what you reasonably expected it would,

AND you return the item within a reasonable time after purchase and provide proof of purchase, such as your original receipt or bank statement. 

If you are entitled to a refund but you would prefer to exchange the item or receive a Patterns & Portals gift card of equivalent value, we are happy to arrange that instead.

Payment methods

PayPal is currently the default option, which also facilitates credit card payments.

Other forms such as direct bank transfers available on request.